Refund policy
REFUND POLICY — SUPERCALM
Last updated: January 2026
At SUPERCALM, your satisfaction is our absolute priority. That's why we offer an unconditional 30-day money-back guarantee.
🛡️ 30-day money-back guarantee
If SUPERCALM isn't right for you, you have 30 days from receipt of your order to request a full refund.
No questions asked. No justification needed.
You don't even need to return the product. That's what trusting your customers looks like.
How to request a refund
- Write to us at contact.supracalm@gmail.com
- Include your order number and mention "30-day guarantee"
- We process your request within 48 business hours
- Refund issued to your original payment method
Refund timeline
Once your request is approved by our team:
- Processing by our team: 48 business hours
- Appearing on your bank account: 5 to 10 business days depending on your bank
📦 Damaged or defective products
If your product arrives damaged or defective:
- Take a clear photo of the product
- Send it to contact.supracalm@gmail.com within 48 hours of receipt
- We immediately send you a new product free of charge
No return needed.
Conditions for a product return
If you choose to return your product (optional):
- Product in its original packaging
- Proof of purchase (confirmation email)
- Request sent within the 30-day period
Items not eligible for refund
For hygiene and safety reasons, some opened or partially used products may not be eligible for physical return, but remain covered by the 30-day money-back guarantee.
Order cancellation
You can cancel or modify your order as long as it has not shipped (generally within 24 hours). Contact us immediately at contact.supracalm@gmail.com with your order number.
📧 Customer service
For any question:
⏰ Response within 24 business hours