Shipping policy
SHIPPING POLICY — SUPERCALM
At SUPERCALM, we are committed to being 100% transparent about our shipping and delivery times, so you know exactly what to expect before ordering.
⏱️ Processing times
Once your payment is confirmed, your order is prepared and sent to our supplier within 1 to 3 business days. During periods of high demand or holidays, this time may be slightly longer.
🌍 International shipping — read before ordering
Our products are shipped from our international suppliers with tracked shipping. Due to international transit, delivery times are longer than local shipping — we prefer to tell you clearly upfront rather than leave you guessing.
🚚 Estimated delivery times (after processing)
- 🇨🇦 Canada: 5 to 10 business days
- 🇺🇸 United States: 10 to 20 business days
- 🇪🇺 Europe: 12 to 25 business days
- 🌍 Other countries: 14 to 30 business days
Total estimated time (processing + delivery): about 12 days. These times are estimates and may vary depending on carriers, customs formalities or circumstances beyond our control.
💰 Shipping costs
- 🎁 FREE shipping on all orders of 60 CAD or more
- Under 60 CAD: shipping fee of 6.90 CAD
- 3-month and 6-month packs automatically qualify for free shipping
📦 Order tracking
As soon as your order ships, you receive a confirmation email with your tracking number. For international shipments, tracking activation and the first updates can take several days — that's normal, no need to worry. You can track your order on our tracking page.
🌍 Customs and import taxes
Since our packages travel internationally, customs fees, taxes or import duties may occasionally apply depending on your country's regulations. These fees are the customer's responsibility.
📍 Incorrect delivery address
The customer is responsible for the accuracy of the information provided when ordering. In case of error, contact us immediately at contact.supracalm@gmail.com. No changes can be guaranteed once the order has been processed.
📬 Delayed or lost packages
If your order exceeds the maximum estimated time:
- First check the status on our tracking page
- Allow a few extra days (international carrier delays are common)
- Contact our customer service if nothing moves
SuperCalm promise: if your package is officially declared lost by the carrier, we will resend your order free of charge, or refund you (30-day guarantee).
❌ Refused or unclaimed packages
If a package is refused or unclaimed and then returned, additional reshipping fees may apply.
📧 Customer service
⏰ Response within 24 business hours